Applications & Services

Evatel Phone Services

An hosted business phone system powered by Excendia

Evatel Speech-enabled Hosted PBX

Intelligent phone system with a built-in speech-enabled virtual assistant in the cloud

• Hands-free dialing, call transfer, call recording and conferencing
• "Virtual Extensions", Call Parking, Intercom and Group Paging
• Free local calls and low long distance rates
• Voicemail-as-email, on the Web and Mobile Apps
• Fax-as-Email, on the Web and Mobile apps. Same number for voice calls and faxes
• Speech commands to dial numbers, access voicemail and control telephone functions hands-free
• Call Recording on the fly from any phone at the office or on the road
• Mobile App to make and receive calls, retrieve voicemail and faxes and manage phone call forwarding
• Wide choice of telephone devices, adapters and softphones

Excendia Virtual Receptionist Services

To greet customers and forward their calls to employees with courtesy and professionalism

Speech Attendant

Speech-enabled virtual receptionist for your customers to voice-dial your employees by name

• Auto-attendant service with voice recognition capabilities giving your company a first-class image
• Customers dial employees and services by name using speech
• Voice directory automatically generated and updated after changes
• VoiceTone to dial colleagues and phone numbers hands-free at the desk
• Web portal to manage auto-attendant features including name phonetics and call forwarding
• Manage user accounts, call forwarding and options on the Web.
• Admin access to company call logs for customer billing and cost control

Duty Agent

Automatic distribution of calls to agents on duty

• Route calls received on the agency's main number to the agent on duty
• Unanswered calls get routed to phone number set by the agency manager
• Monthly duty schedules generated automatically to insure fair distribution of calls to agents
• Monthly duty schedules can be printed, emailed or regenerated to integrate changes

Smart Number

Smart call forwarding with speech-enabled call filtering

• Personalized call forwarding using weekly schedules and special events
• Voicemail messages delivered as e-mails in your Inbox for easy access
• Listen to your voicemail and callback their senders using speech hands-free
• Intelligent call filtering to get important calls only
• Caller Greeting by Name
• Call screening to know who is calling and decide to accept or reject calls
• Mobile App to make VoIP calls, set your status and reminders, etc.
• Speech commands to callback people and change your call forwarding status
• Synchronize your phone status with your calendar events (option)
• Forward voice messages to colleagues using speech commands
• New message notification on your mobile or VoIP Phone
• Manage your call forwarding preferences on the Web
• View call logs on the Web, the mobile app or using speech on any phone

Smart Fax

Fax reception in your e-mail box – paperless and confidential

• Paperless fax option on your Smart Number or on a dedicated line
• Possibility to receive your faxes and phone calls on the same number
• Faxes delivered as e-mails in your Inbox for easy view, print and manage
• Use mobile app to view your faxes on your smartphone
• Use speech to check your faxes, archive them or delete them from any phone
• Forward faxes to contacts and colleagues from your car hands-free
• New fax notification on your mobile or VoIP Phone

Excendia Virtual Assistant Services

To help mobile users manage their business communications safely while driving

Speech Dialer

Call your contacts and dial phone numbers hands-free while driving more safely

• Use speech to safely call contacts and colleagues by name while driving
• Conveniently dial phone numbers hands-free from your car or office
• Use the Call Back feature to save on long distance and wireless charges
• Call back people and redial numbers from your call logs
• Speech dial company-shared contacts and colleagues from your desk for better collaboration
• Use speech to safely lookup contact details while on the road
• Use your contacts on the mail server or import and manage them on the Web portal
• Import contacts directly from your Exchange or Gmail mail server or from a CSV file exported by Outlook, AOL, Yahoo, etc
• View your detailed call logs on the Web for follow-up and cost control

Speech Mail

Listen to your e-mails on the road and process them hands-free while driving more safely

• Listen to your e-mails and process them safely on the road
• Reply to e-mails with your own voice
• Forward e-mails to contacts and colleagues hands-free
• Compose and send voice e-mails to contacts and colleagues
• Call back e-mail senders using speech commands

Speech Calendar

Review appointments and schedule meetings hands-free while driving more safely

• Check your calendar while driving using speech commands
• Safely schedule meetings and invite contacts and colleagues
• Accept or decline meeting requests while driving

Callback & Reminder Services

To call users for important matters

Voice Alerts

Voice Reminders, Call Back and "Rescue-Me" Calls

• Reminder calls for important events or to end meetings ("Rescue-Me")
• Reminders activated by phone using speech commands or on the Web
• Option to access your virtual assistant when you get a reminder call
• Program recurring events such as wake-up calls for weekdays and weekends

Mobile Application for Smartphones

To manage business communications everywhere

Mobile App for Smartphones

Manage office communications while out of the office

• View and change phone status & call forwarding on the road
• Free internet calls using the built-in phone app
• Save on roaming charges with Call-Back and Internet
• Schedule Reminders and request Call-Backs instantly
• Access your voice messages and faxes with a single tap
• Redial numbers and call people from logs with a single tap
• Export your phone contacts to your voice directory